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IT Service Management: Is It Now Too Important to Leave to the IT Department Alone?

By: IBM
IBM

IT is becoming increasingly important in virtually every aspect of business. For enterprises to compete effectively in the marketplace, IT service management must broaden its focus and take a more holistic attitude toward IT service provision. The goal is to resolve the disconnect between IT and business within organizations in order to achieve necessary levels of resilience, control, availability and quality of service.

Tags : ibm, ibm mi, ibm grm, service management, it management, itil, itsm


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Published:  Aug 21, 2008
Length:  5
Type:  White Paper