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By: Akamai Technologies     Published Date: Nov 10, 2017
Ponemon Institute surveyed 569 individuals in IT security who are familiar with credential stuffing and are responsible for the security of their companies’ Internet properties. The survey identified key stats about credential stuffing, including the costs organizations incur to prevent damage, and the financial consequences when attackers succeed. According to respondents, these attacks cause costly application downtime, loss of customers, and involvement of IT security that can result in a cost of millions of dollars. The survey highlights the challenges in identifying who is accessing their websites using stolen credentials, as well as the difficulty in preventing and remediating these attacks.
Tags : poneman, credential stuffing, it security, damage mitigation, research report
     Akamai Technologies
By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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     Zendesk
By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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     Zendesk
By: Workplace by Facebook     Published Date: Sep 27, 2018
As organizational structures get flatter, opportunities for meaningful global collaboration are increasing. However, without the right tools in place, those opportunities will go to waste. Workplace by Facebook asked Harvard Business Review to find out how its audience is thinking about adopting, deploying, and using social collaboration tools at work. The results from over 750 magazine and e-newsletter readers, customers and HBR.org users show that the time to act is now. Download this info-graphic to view the results from over 750 magazine and e-newsletter readers, customers and HBR.org users
Tags : collaboration software, collaboration portal, business communication, workforce management, project management, team work
     Workplace by Facebook
By: Workplace by Facebook     Published Date: Dec 21, 2018
As organizational structures get flatter, opportunities for meaningful global collaboration are increasing. However, without the right tools in place, those opportunities will go to waste. Workplace by Facebook asked Harvard Business Review to find out how its audience is thinking about adopting, deploying and using social collaboration tools at work. The results show that the time to act is now. Download this info-graphic to view the results from over 750 magazine and e-newsletter readers, customers and HBR.org users.
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     Workplace by Facebook
By: Workplace by Facebook     Published Date: Jun 13, 2019
At Workplace, we believe that building connected organizations that are Open, Mobile, Visual, Integrated, Ubiquitous and Personalized is key to the future of work. This whitepaper is designed to help new CEOs leading digital transformation initiatives take the first step alongside key stakeholders in IT, HR and Internal Comms. Download the full report to learn more or visit workplace.com to start a free trial.
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     Workplace by Facebook
By: Workplace by Facebook     Published Date: Jun 17, 2019
At Workplace, we believe that building connected organizations that are Open, Mobile, Visual, Integrated, Ubiquitous and Personalized is key to the future of work. This whitepaper is designed to help new CEOs leading digital transformation initiatives take the first step alongside key stakeholders in IT, HR and Internal Comms. Download the full report to learn more or visit workplace.com to start a free trial.
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     Workplace by Facebook
By: Dell EMC     Published Date: Nov 03, 2016
IT managers are struggling to keep up with the “always available” demands of the business. Data growth and the nearly ubiquitous adoption of server virtualization among mid-market and enterprise organizations are increasing the cost and complexity of storage and data availability needs. This report documents ESG Lab testing of Dell EMC Storage SC Series with a focus on the value of enhanced Live Volume support that provides always-available access with great ease of use and economics.
Tags : storage, data, sql, architecture
     Dell EMC
By: Genesys     Published Date: Jun 06, 2017
Interactive Intelligence, a Genesys company, Named a Leader 2 years in a Row
Tags : gartner report, magic quadrant, genesys, contact centers, contact center as a service, cloud contact center solutions, cloud soulutions
     Genesys
By: Hewlett Packard Enterprise     Published Date: Sep 25, 2017
Infographic based on the InfoSight report.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Nov 06, 2017
The Cloud, once a radical idea in IT, is now mainstream. Whether it’s email, backup or file sharing, most consumers probably use a cloud service or two. Similarly, most IT professionals are familiar with cloud service providers such as Amazon, Google and Microsoft Azure, and many companies have moved at least some of their information technology processes into the cloud. In fact, the cloud has become so popular it’s easy to assume that running IT applications on-premises is not cost competitive with a cloud based service. In this report Evaluator Group will test the validity of that assumption with a TCO (Total Cost of Ownership) model analyzing a hyperconverged appliance solution from HPE and a comparable cloud service from Amazon Web Services (AWS).
Tags : infrastructure, cost competitive, cloud, hyper converged, amazon web services, total cost of ownership, tco
     Hewlett Packard Enterprise
By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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     Freshdesk
By: Cisco     Published Date: Jul 30, 2015
Read this Miercom Report on Cisco Catalyst 3650 as part of the Business Decision Series
Tags : cisco, catalyst 3650, test results, miercom report
     Cisco
By: Cisco     Published Date: Jul 30, 2015
Miercom executed comprehensive hands-on testing and evaluated the performance of some widely deployed features that are critical for reliable functioning of enterprise networks.
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     Cisco
By: Cisco     Published Date: Jul 30, 2015
Based on hands-on testing and the verified representations made by Cisco, Miercom confirms that the Catalyst 2960-X and the 2960-XR are highly energy-efficient Layer 2 and Layer 3 switching solutions
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     Cisco
By: Cisco     Published Date: Jul 30, 2015
WiFi Evolution Drives the Need for Multigigabit Networks
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     Cisco
By: Cisco     Published Date: Jul 30, 2015
The four pillars of computing — cloud, mobility, social, and analytics — are driving new levels of network innovation in datacenter networks.
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     Cisco
By: Cisco     Published Date: Jul 30, 2015
An Application-Centric Infrastructure Will Enable Business Agility
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     Cisco
By: Cisco     Published Date: Jul 30, 2015
Adopting both private and public cloud computing models.
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     Cisco
By: Cisco     Published Date: Jul 30, 2015
Transition to Hybrid Cloud.
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     Cisco
By: Cisco     Published Date: Jul 30, 2015
Enabling the Internet of Everything.
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     Cisco
By: Cisco     Published Date: Aug 03, 2015
This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help technology managers select the right videoconferencing infrastructure.
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     Cisco
By: Windstream     Published Date: Oct 30, 2015
Discover top trends and best practices for moving UC to the cloud in this Nemertes Report.
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     Windstream
By: Windstream     Published Date: Oct 30, 2015
Discover top trends and best practices for moving UC to the cloud in this Nemertes Report.
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     Windstream
By: Avaya     Published Date: Jun 15, 2016
"Differentiate your organization through customer engagement Improving customer experiences has replaced operational efficiency gains as the top objective in customer care executives’ agendas. This Aberdeen report details how “best-in-class” firms are achieving greater customer retention and annual growth as a result. Discover more in the report now >"
Tags : networking, crm, software
     Avaya
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