online help

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By: Adobe     Published Date: Jun 26, 2019
Customers expect to have the same experience with a store no matter where they are shopping – in a brick and mortar location, on the store’s website via laptop or on the store’s app via mobile device. Combining online and offline data helps retailers stay informed about their customers so they can drive customer loyalty and increase revenue.
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     Adobe
By: Freshdesk     Published Date: Aug 15, 2016
Choosing the right helpdesk software for your team can be a path so perilous that even Hercules’ labours pale in comparison. But the truth is, if you have the right information, it doesn’t have to be that hard. In this whitepaper, we discuss some of the core things you should know when you shop for a helpdesk solution like: - Why you need support software and why you need just one tool - The advantages of hosted helpdesks over on-premise software - A feature list to help make that shopping experience a little less painful
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     Freshdesk
By: Infosys     Published Date: May 30, 2018
Customer loyalty is hard to come by today, amid a growing array of choices, omnipresent discounting and fast changing trends and customer preferences. To cut through the clutter, product retailers are increasingly creating targeted offers tailored to customer preferences, to be delivered through an online platform. A premium drinks maker was following the same path when they created a mobile loyalty app to push promotions and notifications to customers. But something crucial was missing. See how Infosys helped and the five key takeaways from the project.
Tags : customer, loyalty, application, product, omnipresent
     Infosys
By: Adobe Systems, Inc.     Published Date: May 17, 2011
Building an online marketing strategy to drive campaign effectiveness and business success. This paper highlights the ingredients involved in a successful MCM strategy and introduces how the next-generation online marketing platform can help achieve your MCM goals.
Tags : adobe, multichannel customer engagement, online marketing strategy, mcm, multichannel marketing, campaign effectiveness, wcm, cmo
     Adobe Systems, Inc.
By: Bloomberg     Published Date: Jun 11, 2012
Bloomberg Government (BGOV) is a unique online service that helps business and government leaders understand the business impact of government actions through a combination of in-depth analysis, best-in-class data, analytical tools, and award winning journalism, enabling better decisions. bgov.com
Tags : bloomberg government insider, bgov, demo, free trial, policy analysis, data breakdowns, editorial expertise, news aggregator, policy research, government contract database, congressional staff database
     Bloomberg
By: Akamai Technologies     Published Date: May 08, 2017
Online video’s explosive growth has created tremendous new opportunities for engaging customers and developing new revenue streams. But despite the fact that video is becoming increasingly central to many online business strategies, many publishers still lack the tools and data to understand what factors are important in keeping their audiences engaged. In this whitepaper, we present data from the first ever large-scale scientific study that shows how video performance quality affects viewer behavior. The results help to shed light on important considerations that can help businesses craft a successful online video strategy – boosting their business bottom line and ultimately reaping the rewards of online video’s vast potential.
Tags : data optimization, audience engagement, business strategies, customer engagement, business potential
     Akamai Technologies
By: Adobe     Published Date: Nov 07, 2013
In Forrester’s 53-criteria evaluation of online testing platform vendors, we identified the seven most significant providers — Adobe, Autonomy, Maxymiser, Monetate, Optimizely, SiteSpect, and Webtrends — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria, and where these vendors stand in relation to each other, to help customer intelligence professionals select the right partner for their online testing needs.
Tags : adobe, forrester wave, online testing platforms, vendor selection, optimize core competency, digital marketers, maturing vendor solutions, future of online testing, growing online testing requirements, online testing vendors, balance functionality, balance usability, customer intelligence, right partner, online testing needs
     Adobe
By: Box     Published Date: Nov 24, 2015
Breakthroughs in collaboration technology are helping companies of all sizes foster engagement with employees, customers, and partners. However, some organizations are still struggling to align all facets of their organization and as a result misalignment between teams is still a likely scenario. Download this whitepaper to learn how online collaboration can help push productivity in order to allow your organization a competitive edge as a result of increased productivity and a positive return-on-investment.
Tags : collaboration technology, customer engagement, productivity, competitive edge, return on investment, security
     Box
By: Okta     Published Date: Mar 10, 2016
Rotary Simplifies Online Access for Members with Okta. Learn how Rotary achieved $300k annual savings and a 75% reduction in help-desk tickets with Okta.
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     Okta
By: CA Technologies     Published Date: Sep 29, 2011
Organizations must confront the reality that insider attacks are a significant threat and increasing in complexity. Given that so much of an organization's assets and information are online and accessible, organizations must take a proactive approach to defending against the insider attack. This proactive attack should involve a range of solutions that address identity and access management and information protection. Nothing can completely prevent all insider attacks, but those who adopt an aggressive proactive approach can help reduce risk, improve compliance, and enable the IT organization to better support business initiatives.
Tags : risk, attack, security, business
     CA Technologies
By: Reevoo     Published Date: Jan 13, 2012
It goes against every instinct, but displaying negative reviews on your website helps sales online and offline. And that's not all. Bad reviews can also increase customer loyalty and life-time value, provide unbeatable business insight and help you win back unhappy customers
Tags : reevoo, reviews, customer experience, customer satisfaction, marketing, business, customer loyalty, business insight
     Reevoo
By: Mimecast     Published Date: Mar 13, 2017
Mimecast research finds that Office 365 adoption is growing quickly around the globe with 87% of respondents already using Exchange Online or planning to use it within the next twelve months. The survey also finds that email is an important communication channel with over 85% viewing email as critical to the organization. Whether your already on Office 365, executing or planning a migration, this report reveals insights that can help make email more secure and resilient.
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     Mimecast
By: Western Union Business Solutions     Published Date: Oct 26, 2016
Download the eBook, “Using Technology to Help Protect Profits,” now to discover the nuts and bolts for building a successful risk management strategy, and see how new online tools, like the WU EDGE platform, can empower you at every step to help protect profits
Tags : cash flow hedge, cash flow tool, cash flow management, cash flow management tools, cash management strategy, currency risk management, foreign risk management, foreign currency risk management, foreign currency risk exposure, currency risk exposure, hedging fx risk, hedge fx risk, fx exposure, fx management, exchange risk management, foreign exchange risk, foreign exchange rate risk, forex risk management, exchange rate exposure, foreign exchange exposure
     Western Union Business Solutions
By: Intapp     Published Date: Jan 09, 2019
Intapp Time provides superior business intelligence thatchangesyour firm’sfundamental relationship with time.Thisunified suite of applications gives timekeepers access to time data and capture wherever they are: in the office, on a mobile device, online and offline.It is user-centric, offering a completely automated option while fullysupporting hands-on tracking—contemporaneous or reconstructionist.Intapp Time helps your business mine time data to reveal new sources of revenue, inform staff decisions, increase project efficiency, and reduce time leakage.
Tags : business, business intelligence, time, tax, time for tax, intapp, applications, time data, automation, reporting, timekeeping, audit, accounting, consulting, professional services, active time capture, passive time capture, time tracking
     Intapp
By: WNS     Published Date: Jun 21, 2017
The US retail industry has had an interesting holiday season, marked by high expectations, volatility and distractions, and a reassuringly strong end. While it saw high sales growth - a 4 percent growth over last year, the best in some time - the results have not brought cheer all around. In many respects, the 2016 holiday sales data emphasizes the disruption patterns impacting the retail industry, and validates several predictions about the changing face of retail. Online and mobile sales continue to grow unabated, at 17 and 44 percent respectively, while in-store traffic saw the highest decline in two years. While none of this is surprising in itself, it helps to highlight the role omni-channel retail will play in the coming years.
Tags : retail industry, online sales, mobile sales, analysis, store traffic, branding
     WNS
By: CA Technologies     Published Date: Jun 04, 2015
DevOps helps drive continuous collaboration with the end-customer, gaining further visibility into online and mobile application usage and its effect on the brick-and-mortar experience. The data your company can derive from this collaboration should be used to continuously validate assumptions made earlier in the development process. Today’s empowered consumers have high expectations for the companies they do business with. They expect real-time communication, instant information, and the ability to connect in multiple ways. And they want it to be simple. A DevOps approach can help to accomplish this.
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     CA Technologies
By: Progress     Published Date: Oct 09, 2017
Get a step ahead, armed with strategies for an optimized, ever-improving plan to drive bottom-line impact using personalization. There are many ways to put your company’s data to work and by far, personalization is one of the most exciting and effective. Just look at online giants such as Google, Netflix or Amazon, and you’ll find living proof that data is a resource that helps build a digital empire. Download this guide to get a step ahead of the competition, armed with strategies for an optimized, ever-improving plan to drive bottom-line impact using personalization.
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     Progress
By: CA Technologies     Published Date: Aug 22, 2017
The world of computing is changing before our eyes. Industries that had a consistent and predictable business model for generations are being turned upside down. In the digital economy, a seamless customer experience is critical. Whether a retailer is exploring new innovative online selling strategies or a bank is determining how to anticipate customer needs for new services – a high performing and scalable IT ecosystem is key to success. At the end of the day, as an IT leader, you need to help your business anticipate opportunities, drive growth and proactively prevent threats to your company’s revenue.
Tags : proactively manage, remediate faster, improve productivity, collaborate efficiently, application performance, ca technologies
     CA Technologies
By: Trustpilot     Published Date: Oct 26, 2018
If you’ve ever ordered your morning coffee and felt uninspired by the request to participate in an online survey or leave a social review regarding your experience, you probably didn’t have a particularly noteworthy experience. If you’re willing to take time out of your day to leave online feedback, it’s usually because you want to warn people about a bad encounter, or to help them make a better buying decision. Think the online review phenomena might sometimes have ulterior motives? Read on to see what we uncovered.
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     Trustpilot
By: Sage Software (APAC)     Published Date: Nov 28, 2018
91% of shoppers research products online before making a purchase in a brick-and-mortar store. To remain competitive and grow, it's now imperative for retailers to deliver a seamless shopping experience across all channels. Download our new whitepaper to find out how an Enterprise Management solution can help you deliver the experience today's customer expects.
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     Sage Software (APAC)
By: Salsify     Published Date: Mar 15, 2019
Branded product pages on the digital shelf have become incredibly important both as a sales and marketing channel. For that reason, most brands are putting time and resources into improving the content of their product pages. But how exactly does content impact the numbers every business relies on? Read this report to get deep statistical insights on how product page content impacts search ranking, online market share, and sales overall. This study includes a range of analyses to help you quantify the actual sales value of your brand's product content using a variety of methodologies, including: An analysis of more than 500,000 Amazon search results pages A full-year examination of 60,000 Amazon product pages across 78 brands working with Salsify Data and stories from individual Salsify customers that invested in product content optimization Salsify is the product experience management platform for thousands of brands and retailers worldwide.
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     Salsify
By: Intel     Published Date: Dec 13, 2018
Technology plays a key role in online shopping, where online retailers gain a greater understanding of their customers through data from their browsing and purchasing habits. Today, when consumers shop in brick-and-mortar stores, they expect the same personalized and responsive service. To help retailers achieve this level of service, a combination of hardware and software—Intel® Vision Accelerator Design products, cameras, AI deep learning video analysis technology— do the work for you. Uncover how Advantech system uses the Intel Vision Accelerator Design with Intel Movidius VPU to drive • Overall store performance such as the number of visitors and transactions, point-of-sale data, sales per shopper and the store’s ranking, and can distinguish traffic patterns by weather and time of day • Traffic and sales analysis for better staff allocation and marketing-event planning • Store heatmap analysis for more precise merchandise placement and product promotion
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     Intel
By: HP Inc.     Published Date: Jun 13, 2018
As a direct-to-consumer 3D printing provider, Shapeways is connecting designers with prospective customers in a global online marketplace. Find out how HP Multi Jet Fusion technology helps Shapeways make and deliver products quickly to a demanding audience that doesn’t want to be kept waiting. Read the case study
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     HP Inc.
By: IBM     Published Date: May 19, 2016
In our 21-criteria evaluation of the dynamic case management (DCM) market, we identified the 14 most significant software vendors — Appian, bpm’online, Column Technologies, DST Systems, Eccentex, IBM, Isis Papyrus, Lexmark Enterprise Software, MicroPact, Newgen Software, OnBase by Hyland, OpenText, Pegasystems, and TIBCO Software — and researched, analyzed, and scored them. The evaluation focused on providers’ adaptive, analytics, and mobile features, all critical to helping enterprises tackle increasing volumes of varied and unstructured work. This report helps enterprise architecture (EA) professionals select the best providers to meet their unique needs.
Tags : ibm, forrester, forrester wave, dynamic case management, dcm, software vendors, software
     IBM
By: Dell Software     Published Date: Oct 03, 2013
Download Beyond Web Analytics: Understanding the why behind the what of online customer behavior and see how Foglight User Experience Management can help your business better understand your customers’ online behavior and increase customer conversions.
Tags : web analytics, foglight, dell, user experience management, customer behavior tracking, customers, best practices, increase customer conversion
     Dell Software
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