it infrastructure library

Results 1 - 25 of 26Sort Results By: Published Date | Title | Company Name
By: ASG Software Solutions     Published Date: Jun 09, 2009
Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM).
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Feb 18, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL®) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, asg ddm, cab, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Mar 10, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
Tags : asg, cmdb, bsm, itil, ema, configuration management, itsm, bsm, itil, asg, ddm, cms, bsm, bsp, metacmdb, configuration management, metadata, metacmdb, lob, sdm
     ASG Software Solutions
By: ServiceNow     Published Date: Nov 22, 2013
An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
Tags : servicenow, enterprise it, boost visibility, business value, service catalog, service management, infrastructure library, budget effectiveness, customer-focused services, business critical asset, customer requirements, service level management
     ServiceNow
By: ServiceNow     Published Date: Nov 22, 2013
This white paper explores how SaaS has fundamentally changed the economics for ITSM by reducing or removing maintenance, internal resource, and infrastructure costs.
Tags : servicenow, enterprise it, saas economics, itsm project, internal resource, infrastructure costs, service automation, software maintenance, application service provider, asp model, it infrastructure library, itil, servicenow saas
     ServiceNow
By: CA SM     Published Date: Jun 02, 2008
IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.
Tags : ca service management, service management, asset management, it asset management, itil
     CA SM
By: ServiceNow     Published Date: Mar 24, 2015
Decision makers at many organizations question the investments made in IT. This is often because they don’t fully understand the value delivered by IT service management (ITSM) or by compliance with recommended best practices such as those defined by the IT Infrastructure Library or ITIL®. This often pressures CIOs to demonstrate the value of IT to the business. Learn how creating a great service catalog can help alleviate these pressures and why many consider it to be fundamental to any IT improvement initiative. An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
Tags : it visibility, it service management, compliance, it infrastructure, business services, it visibility
     ServiceNow
By: Dell     Published Date: Oct 23, 2008
The Information Technology Infrastructure Library offers basic steps for managing a successful Windows Vista migration.
Tags : dell, vista migration management, it infrastructure library, it asset management
     Dell
By: IBM     Published Date: Nov 13, 2008
Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
Tags : ibm, operations management, tivoli, value-added services, operational support systems, wireless, ibm, power, cooling, tivoli, netcool solutions, operational efficiencies, efficiency, ip multimedia subsystems, ims, fixed-mobile convergence, operational support systems, oss, value-added services, vas
     IBM
By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
Tags : ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes, service levels, ibm, service level agreements slas, key perfor¬mance indicators, kpis, it asset management, itam, it infrastructure library, itil, it asset management, itam, work management
     IBM
By: LANDesk     Published Date: Jan 12, 2009
The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
Tags : avocent, itsm, it service management, itil, it infrastructure library, green it, business management, maturity model, best practices, crm, customer relationship management, crm tools, sla
     LANDesk
By: LANDesk     Published Date: Apr 06, 2009
Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
Tags : itil, avocent, landesk, lifecycle, configuration management database, cmdb, it infrastructure library, kpi, itsm, it service management, version 3
     LANDesk
By: LANDesk     Published Date: Aug 26, 2009
Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
Tags : avocent, itsm, it service management, itil, integration, sla, it infrastructure library, green it, business management, maturity model, best practices, crm, customer relationship management, crm tools, sla
     LANDesk
By: IBM     Published Date: Jul 11, 2012
Software Asset Management associated costs have once again risen as a high priority for IT, and rightfully so. This paper offers information on technology that manages software assets cost efficiently, cost effectively in a low risk environment.
Tags : software asset management, sam, software asset cost, cost effective, cost efficient, risk avoidance, managing software assets, substantial expense reduction, ibm tivoli, business alignment, it infrastructure library, itil, it strategy, it planning, software licences, analytics, audit preparedness, virtualization, cloud, saas
     IBM
By: SAP     Published Date: Aug 24, 2010
Communicate to line-of-business managers how they can deliver the right information at the right time to support better, faster decisions, and thus ensure long-term company success.
Tags : sap sme, it managers, chief information officer, cio, project management, business operation, service-oriented architecture, soa, itil
     SAP
By: IBM     Published Date: Aug 21, 2008
Today, an IT-driven, customer-centric business approach isn’t a luxury — it’s imperative. More and more businesses are moving out of a cost-centric view of their IT potential and into a realization that IT can transform business processes. This white paper shows how you can maximize your IT function by leveraging ITIL best practice processes. These guidelines can help you effectively manage IT changes, assets, personnel and service levels all while reducing costs—going beyond simple IT asset management to deliver proactive IT business improvements.
Tags : itil, best practices, service management, asset management, ibm, ibm mi, ibm grm
     IBM
By: IBM     Published Date: Aug 21, 2008
For a growing business, it’s increasingly difficult to integrate technological solutions and services to improve service management. So various frameworks have been created to help today’s IT professionals optimize their use of technology in managing IT processes. The third version of the Information Technology Infrastructure Library (ITIL) provides the latest set of process best practices for any service management improvement effort.
Tags : ibm, ibm mi, ibm grm, itil, service management, it management
     IBM
By: IBM     Published Date: Jan 13, 2009
This treasure trove of information can help cut IT support costs and boost service desk success.
Tags : aldon, itil, it infrastructure library, it processes, process automation
     IBM
By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
Tags : ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes, service levels, ibm, service level agreements slas, key perfor¬mance indicators, kpis, it asset management, itam, it infrastructure library, itil, it asset management, itam, work management
     IBM
By: XaSystems     Published Date: Aug 16, 2007
This list of Frequently Asked Questions provides answers to important questions affecting ITIL professionals, including the significant differences between version 2 and 3, the impact on investments in publications and training, and how other standards align with version 3.
Tags : itil, faq, faqs, frequently asked questions, it infrastructure library, xa systems, xasystems, best practices, infrastructure, itil v3, itil v2, itil v.3, itil v.2
     XaSystems
By: XaSystems     Published Date: Aug 16, 2007
This quick reference guide provides an easy to use snap shot of key ITIL version 3 practices and concepts.  In addition, it provides a visual map between ITIL Version Service Delivery and Support books to the new ITIL Version 3.
Tags : itil, it infrastructure library, xa systems, xasystems, best practices, infrastructure, itil v3, itil v2, itil v.3, itil v.2, education, learning, reference, guide
     XaSystems
By: BMC ESM     Published Date: Jul 17, 2009
Are you looking for new inspiration to move forward with ITIL in these tough economic times? Join us as we talk with Erin Casteel, Solutions Architect with BMC Software and draw on Erin's wealth of experience as an ITIL consultant for tips on leading change in the organization. Learn how you can avoid reinventing the wheel, what it really means to sell ITIL in the organization, and why it pays to find opportunities in crises.
Tags : itil, bmc, tough times, economy, organization, software, iso, architecture, change, crises, recession, cost cutting, strategy, itil adoption, it infrastructure library
     BMC ESM
By: BMC ESM     Published Date: Jul 17, 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress.
Tags : itil, it infrastructure library, bmc, bmc software, it environment, integration, business objectives, configuration management database, cmdb, business service management, bsm, mean time to repair, mttr, roi and value on investment, voi
     BMC ESM
By: BMC ESM     Published Date: Jul 17, 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds of thousands of dollars every year. Service desk consolidation is a proven strategy for eliminating that waste.
Tags : service desk, consolidation, bmc, bmc software, itil, it infrastructure library, service, business service management, bsm, cobit
     BMC ESM
By: BMC ESM     Published Date: Jul 22, 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds of thousands of dollars every year. Service desk consolidation is a proven strategy for eliminating that waste.
Tags : service desk, consolidation, bmc, bmc software, itil, it infrastructure library, service, business service management, bsm, cobit
     BMC ESM
Previous   1 2    Next    
Search White Papers      

Add White Papers

Get your white papers featured in the insideBIGDATA White Paper Library contact: Kevin@insideHPC.com