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By: Zendesk     Published Date: Aug 22, 2017
This Magic Quadrant examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel. Learn how Zendesk can fit the needs of your Customer Support team.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, gartner magic quadrant
     Zendesk
By: Oblong     Published Date: Sep 06, 2016
Featuring Gartner Research Gartner recently conducted research to evaluate innovative products and services to comprise its report: “Cool Vendors in Human-Machine Interface, 2016.” Explore the organizations that are transforming how we interact with our devices in the workplace. Receive special insights into a paradigm shift in the way we work known as Infopresence, which is enabled by the Oblong technology spotlighted in the report.
Tags : oblong, immersive environment, digital workplace, workplace engagement, telepresence
     Oblong
By: Google Cloud     Published Date: Aug 17, 2017
"Content collaboration platforms are the evolution of the EFSS destination products and address digital workplace enablement strategies. Application leaders can choose among a range of options to transform individual productivity, team collaboration and business workflow automation. "
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     Google Cloud
By: Adobe     Published Date: Nov 09, 2017
In our 35-criteria evaluation of data management platforms (DMPs), we identified the 11 most significant ones — The ADEX, Adform, Adobe, KBM Group, Lotame, MediaMath, Neustar, Nielsen, Oracle, Salesforce, and Turn — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2C marketing professionals make the right choice.
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     Adobe
By: Adobe     Published Date: Nov 09, 2017
Vendors from advertising, marketing automation and analytics are racing to deliver personalized digital marketing at scale. Marketing leaders need a system that can integrate and coordinate data and activities across channels, devices and contexts, continuously and in real time.
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     Adobe
By: Adobe     Published Date: Nov 10, 2017
Reaching out to your customers across channels is difficult and takes a coordinated effort. You need sophisticated audience segmentation, real-time engagement insights, and efficient ways to orchestrate a campaign across all channels, devices, and screens. These capabilities, integrated and working together as they do in Adobe Campaign, create consistent customer experiences that span all marketing channels. See why we’re a Leader in Gartner’s 2017 Magic Quadrant for Multichannel Campaign Management.
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     Adobe
By: Adobe     Published Date: Feb 13, 2018
Today’s customers want something different. They want a real experience. The kind that is memorable because a business actually knows them. Connecting in this powerful way takes the right marketing technology, understanding, and follow through. See why we have the highest position for our Completeness of Vision and Ability to Execute in Gartner’s 2017 Marketing Quadrant for Digital Marketing Hubs.
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     Adobe
By: Adobe     Published Date: Feb 13, 2018
Today’s customers want something different. They want a real experience. The kind that is memorable because a business actually knows them. Connecting in this powerful way takes the right marketing technology, understanding, and follow through. See why we have the highest position for our Completeness of Vision and Ability to Execute in Gartner’s 2017 Marketing Quadrant for Digital Marketing Hubs.
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     Adobe
By: Adobe     Published Date: Feb 13, 2018
Because you don’t just deliver content. You deliver a customer experience. We're honored that once again, we've been positioned as a leader in Gartner’s Magic Quadrant for Web Content Management (WCM). We believe this validates Adobe Experience Manager as a forward-thinking vision of what content management can be throughout an entire customer journey. And with the integration of Adobe Experience Cloud and Adobe Creative Cloud, we offer more than a content management platform. It’s a content management powerhouse. Read the report and learn about Adobe Experience Manager’s strengths according to Gartner — and how you can bring those strengths to your own customer experiences.
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     Adobe
By: Moxie     Published Date: Feb 06, 2019
Customers expect you to make it easy to move through their site. According to Gartner, more than 82% of online shoppers prefer a more comprehensive web experience suite, as opposed to a stand-alone single-channel or point-based product. The content of this ebook focuses on the tangible results of effective customer engagement, along with 3 key components companies need to make it happen.
Tags : customer engagement, digital engagement, ecommerce, customer experience, customer service, customer support
     Moxie
By: Forcepoint     Published Date: May 14, 2019
Keep Your Organization Up to Speed As your organization expands, you need a resilient, fast, and secure network — balancing all three is no easy task. A software-defined wide area network (SD-WAN) provides a competitive advantage over traditional service provider options and "hub and spoke" architectures. This is where a software-defined WAN (SD-WAN) comes to the rescue. And deploying it today can provide a quantifiable competitive advantage. Gartner estimates SD-WAN has less than 5% market share today, but predicts 25% of users will manage their WAN through software within two years. "Secure Enterprise SD-WAN for Dummies" guides you step-by-step how to manage and secure digital networks with SD-WAN, with instructions even the most novice networking professional can understand. Read “Secure Enterprise SD-WAN for Dummies” and gain a competitive edge today!
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     Forcepoint
By: Forcepoint     Published Date: May 14, 2019
The EU General Data Protection Regulation (GDPR) is not in effect, requiring global organizations to significantly address how they process and protect the personal data of EU citizens. Yet, Gartner predicted, “Less than 50% of all organizations impacted will fully comply with GDPR.”* Confused about the requirements and what next steps to take? Read our GDPR eBook to learn about the regulation and its key requirements. *Gartner, GDPR Clarity: 19 Frequently Asked Questions Answered, by Bart Wilemsen, 29 August 2017
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     Forcepoint
By: Forcepoint     Published Date: May 14, 2019
Keep Your Organization Up to Speed As your organization expands, you need a resilient, fast, and secure network — balancing all three is no easy task. A software-defined wide area network (SD-WAN) provides a competitive advantage over traditional service provider options and "hub and spoke" architectures. This is where a software-defined WAN (SD-WAN) comes to the rescue. And deploying it today can provide a quantifiable competitive advantage. Gartner estimates SD-WAN has less than 5% market share today, but predicts 25% of users will manage their WAN through software within two years. "Secure Enterprise SD-WAN for Dummies" guides you step-by-step how to manage and secure digital networks with SD-WAN, with instructions even the most novice networking professional can understand. Read “Secure Enterprise SD-WAN for Dummies” and gain a competitive edge today!
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     Forcepoint
By: Forcepoint     Published Date: May 14, 2019
Keep Your Organization Up to Speed As your organization expands, you need a resilient, fast, and secure network — balancing all three is no easy task. A software-defined wide area network (SD-WAN) provides a competitive advantage over traditional service provider options and "hub and spoke" architectures. This is where a software-defined WAN (SD-WAN) comes to the rescue. And deploying it today can provide a quantifiable competitive advantage. Gartner estimates SD-WAN has less than 5% market share today, but predicts 25% of users will manage their WAN through software within two years. "Secure Enterprise SD-WAN for Dummies" guides you step-by-step how to manage and secure digital networks with SD-WAN, with instructions even the most novice networking professional can understand. Read “Secure Enterprise SD-WAN for Dummies” and gain a competitive edge today!
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     Forcepoint
By: Forcepoint     Published Date: Jun 06, 2019
Cost, speed, and reliability are all important to consider when designing a network, but balancing all three is no easy task. As your organization expands, you need a resilient, fast, and secure network—especially in large, distributed environments. And it needs to be affordable. This is where a software-defined WAN (SD-WAN) comes to the rescue. And deploying it today can provide a quantifiable competitive advantage. Gartner estimates SD-WAN has less than 5% market share today, but predicts 25% of users will manage their WAN through software within two years. "Secure Enterprise SD-WAN for Dummies" guides you step-by-step how to manage and secure digital networks with SD-WAN, with instructions even the most novice networking professional can understand. Read “Secure Enterprise SD-WAN for Dummies” and gain a competitive edge today!
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     Forcepoint
By: Tenable     Published Date: Nov 06, 2018
"What steps should you take to enable the effective and secure use of public cloud services? According to Gartner, “CIOs need to ensure their security teams are not holding back cloud initiatives with unsubstantiated cloud security worries. Instead, they should encourage their teams to apply imagination and energy to develop new approaches to securely and reliably leverage the benefits of SaaS, PaaS and IaaS.” By reading, “Clouds Are Secure: Are You Using Them Securely?,” you will gain insight into Gartner’s recommended practices for effective and secure adoption of public cloud services, including: Develop an enterprise cloud strategy, including guidance on what data can be placed into which clouds and under what circumstances. Implement and enforce policies on cloud ownership, responsibility and risk acceptance by outlining expectations for form, significance and control of public cloud use. Follow a life cycle approach to cloud governance that emphasizes the operational control of
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     Tenable
By: Tenable     Published Date: Nov 06, 2018
"Insights and ideas to help you evaluate vendors and improve your security program. Organizations seeking to evaluate vulnerability assessment solutions turn to the “Gartner Market Guide for Vulnerability Assessment” for expert help in navigating the market. Tenable is pleased to provide a complimentary copy of the report. According to Gartner, “the vulnerability assessment (VA) market is mature, but is being challenged by the need to cover changing device demographics and emerging technologies and better represent true risk.” Gartner addresses these considerations and others in the 2018 Market Guide for Vulnerability Assessment, providing insights that will help you evaluate vendors and improve your security program. Topics covered: The scope of the market for vulnerability assessment solutions, common use cases and challenges Recommendations for identifying requirements and vendor selection criteria Changing device demographics and other trends impacting the market and effective v
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     Tenable
By: Tenable     Published Date: Jan 25, 2019
"This Gartner report charts your course to the future of information security with Gartner’s “continuous adaptive risk and trust assessment” (CARTA) as your guide. This reports highlights a need for security and risk management leaders to embrace a strategic approach where security is adaptive, everywhere, all the time. Gartner calls this strategic approach ""continuous adaptive risk and trust assessment,"" or CARTA. By reading “Seven Imperatives to Adopt a CARTA Strategic Approach,” you will gain insight into CARTA and better understand the people, process and technical changes it calls for, including: -Replacing one-time security gates with adaptive, context-aware security platforms. -Continuously discovering, monitoring, assessing and prioritizing risk and trust — reactively and proactively. -Performing risk and trust assessments early in digital business initiatives, including development. -Instrumenting for comprehensive, full-stack visibility, including sensitive data handling.
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     Tenable
By: Trend Micro     Published Date: May 03, 2018
Since the early days of the Gartner Magic Quadrant for this category, there have been successive waves of innovation. Back in 2002, integrated firewalls captured the market’s (and Gartner’s) attention. Over the years, we’ve seen technologies, such as full disk encryption, data loss prevention (DLP), behavioral detection, application control, and more recently, machine learning, as effective new ways to protect endpoints, detect threats and give security teams peace of mind. Trend Micro has consistently been part of these innovation waves. It’s clear that the market is excited about Endpoint Detection & Response (EDR). There are two drivers for this, and we are committed to delivering effective solutions in both areas.
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     Trend Micro
By: Trend Micro     Published Date: May 03, 2018
The evolution of cyber threats ad the cybercriminal community has evolved from the days of pranksters launching annoying viruses and spam that would be considered primitive today. While enterprises make concentrated efforts to protect their critical data, the lack of correlated and contextual network visibility can leave IT security organizations unable to prioritze the threats that matter the most.
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     Trend Micro
By: Riverbed     Published Date: Nov 02, 2016
"Infrastructure and operations leaders often struggle to understand the role of cloud computing and to develop strategies that exploit its potential. I&O leaders should complete the prerequisites before making the technology decisions required for successful, service-centered cloud computing strategies. Read the Gartner report to learn more about key recommendations: Identify the cloud-computing-related IT services you will offer or procure. Document the internal processes that will be affected by the identified cloud services. Map applications and workloads to the associated cloud services."
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     Riverbed
By: Marketo     Published Date: Sep 22, 2015
[UPDATED FOR 2015] Read this complimentary copy of the Gartner Magic Quadrant for CRM Lead Management, and find out why Marketo was named a leader based on completeness of vision and the ability to execute.
Tags : martketo, crm, gartner, lead management, strategy, leaders vendor. b2b, marketing, technology
     Marketo
By: BMC Control M     Published Date: Jul 22, 2009
Gartner has positioned BMC CONTROL-M in the Leaders Quadrant of their "2009 Magic Quadrant for Job Scheduling." The report assesses the ability to execute and completeness of vision of key vendors in the marketplace. Read a full copy today, courtesy of BMC Software.
Tags : quadrant, magic quadrant, job scheduling, bmc control-m, workload, automation broker, gartner, data, job, itwab, it workload automation broker
     BMC Control M
By: Dell-Intel     Published Date: Jun 19, 2009
Despite progress in virtualization, much development still remains. With predictions that virtualization will become pervasive, this research highlights forthcoming challenges and strategic issues facing IT planners. Register now for this free Gartner report sponsored by Dell and Intel to receive important advice on how to deal issues such as heterogeneity, resources and performance optimization, and the increasing fragmented tool market.
Tags : dell, intel, virtualization, gartner, it planner, server virtualization, servers, ovf, itil, vmware, xen, vmotion, homogeneity, x86, cloud migration, cloud
     Dell-Intel
By: Citrix Systems     Published Date: Nov 10, 2014
Citrix is positioned in the Leaders Quadrant for Application Delivery Controllers for the eighth consecutive year: the Gartner Magic Quadrant Report focuses on vendor's ability to solve complex application deployment challenges. Don't miss this chance to learn from Gartner's independent research. — Read the report today!  Compliments of Citrix.
Tags : application, deployment, research, enterprise, data center, controller, network, security, cloud, virtualization, platform, performance, scalability
     Citrix Systems
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