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By: MindTouch     Published Date: Oct 02, 2019
In the world of knowledge management (KM) vendor selection, it’s easy to promise the world. Often, it comes down two types of KM solutions: knowledge base software bundled into an existing CRM suite; and the standalone KM platform. Which is best? We’ve put together an exhaustive list to help you choose a solution capable of delivering service excellence across all customer-facing channels.
Tags : customer journey, customer success, digital transformation, knowledge base, knowledge centered service (kcs), self-service
     MindTouch
By: MindTouch     Published Date: Oct 02, 2019
9 key areas that we recommend you consider when evaluating knowledge management platforms, why they are important, and where certain solutions will fall short.
Tags : content strategy, knowledge base, knowledge centered service (kcs), self-service
     MindTouch
By: Micro Focus     Published Date: Jun 07, 2018
Technology leaders need to rethink strategic planning in the age of the customer. Technology strategies are too often just collections of loosely related project plans and too focused on tech project delivery milestones. Strategies designed “by IT, for IT” fail to engage business leaders and executives because they don’t explain how tech strategy leads to better customer experience and outcomes. This report explains how technology leaders can create a strategic tech plan that is customer-led, insights-driven, fast, and connected.
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     Micro Focus
By: Cisco     Published Date: Apr 04, 2014
This report consists of research and important statistics in an effort to forecast the growth of global data center and cloud-based IP traffic.
Tags : cisco, global cloud index, forecast, research, ip traffic, data center virtualization
     Cisco
By: DellEMC and Intel®     Published Date: Jan 17, 2017
To keep pace with today's on demand economy, IT organisations must modernise their data center. Converged and hyper-converged solutions are the fastest and simplest way to modernise and offer five powerful benefits that help your organisation keep pace. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
Tags : ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside
     DellEMC and  Intel®
By: DellEMC and Intel®     Published Date: Jan 17, 2017
To keep pace with today's on demand economy, IT organisations must modernise their data center. Converged and hyper-converged solutions are the fastest and simplest way to modernise and offer five powerful benefits that help your organisation keep pace. Processeur Intel® Xeon® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, le logo Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, le logo Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, et Xeon Inside sont des marques commerciales d'Intel Corporation ou de ses filiales aux États-Unis et/ou dans d'autres pays
Tags : ultrabook, celeron, celeron inside, core inside, intel, le logo intel, intel atom, intel atom inside
     DellEMC and  Intel®
By: Dell EMC     Published Date: Feb 23, 2017
Dell EMC Unity™ is modernizing the datacenter, delivering advances that simplify the task of keeping up with growing storage demands. Compared with previous generations of midrange storage, Unity's greater scale, density and simplicity can drive better economics and performance across your entire application portfolio.
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     Dell EMC
By: Dell EMC     Published Date: Feb 23, 2017
Dell EMC Unity™ is modernizing the datacenter, delivering advances that simplify the task of keeping up with growing storage demands. Compared with previous generations of midrange storage, Unity's greater scale, density and simplicity—powered by Intel® Xeon® processors—can drive better economics and performance across your entire application portfolio.
Tags : 
     Dell EMC
By: Dell EMC     Published Date: May 10, 2017
IT departments in organizations of all types are looking to increase the agility, scalability, and cost-effectiveness of their data centers and storage initiatives. While the cloud, hybrid cloud, and private cloud options tend to be the first options that come to mind for many of these IT professionals, many are finding that hyperconverged infrastructures provide many of the same benefits. In this Enterprise Strategy Group white paper, uncover the many benefits of hyperconverged infrastructures and information on Dell EMC and Intel®'s Hyperconverged VxRack System 1000.
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     Dell EMC
By: Dell EMC     Published Date: May 10, 2017
While just about everyone is writing about how IT and the businesses it serves need to be transformed, the actual industry answers to both digital and IT transformation remain unclear at best. Are transformational initiatives all about analytics and big data? Or are they about the move to cloud in all its varieties? Support for mobile? More agile ways of working and developing software? Or are they actually all about crafting teams to promote more proactive dialog between the business and IT? The truth is, of course, digital and IT transformation depend on all of the above and more. They also depend on a resilient infrastructure that’s easily adapted to changing business priorities without requiring long hours spent on maintenance, updates, and addressing problems of service availability. But making all this work clearly and cohesively is far beyond the purview of almost any solution today—whether from a software management perspective or from a hardware infrastructure perspective.
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     Dell EMC
By: Dell EMC     Published Date: Aug 17, 2017
For many companies the appeal of the public cloud is very real. For tech startups, the cloud may be their only option, since many don’t have the capital or expertise to build and operate the IT systems their businesses need. Existing companies with established data centers are also looking at public clouds, to increase IT agility while limiting risk. The idea of building-out their production capacity while possibly reducing the costs attached to that infrastructure can be attractive. For most companies the cloud isn’t an “either-or” decision, but an operating model to be evaluated along with on-site infrastructure. And like most infrastructure decisions the question of cost is certainly a consideration. In this report we’ll explore that question, comparing the cost of an on-site hyperconverged solution with a comparable set up in the cloud. The on-site infrastructure is a Dell EMC VxRailTM hyperconverged appliance cluster and the cloud solution is Amazon Web Services (AWS).
Tags : public cloud, it systems, data center, it agility, hyperconverged solution, hyperconverged appliance
     Dell EMC
By: Dell EMC     Published Date: May 04, 2018
Digital transformation has become a business imperative as most aspects of economic engagement have become digital. Around the globe, businesses and government agencies are re-engineering their technology infrastructures to keep pace with customer demands, spur innovation and stay competitive in an ever-evolving digital economy. Hyper-Converged Infrastructure (HCI) systems bundle multiple technology components together into single systems, enabling IT departments to spend less time managing separate data center components and more time proactively delivering value to the business. In this white paper, we compare the portfolio offerings of Dell EMC and HPE, and highlight significant benefits to be realized when partnering with the HCI market leader: Dell EMC. Dell EMC provides a tightly integrated software ecosystem and the flexibility to run multiple workload types, providing solutions to a broader customer base than HPE.
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     Dell EMC
By: Alert Logic     Published Date: Aug 25, 2014
The Security Operations Center (SOC) is where security data is transformed into an effective response to attacks. From investigating threats and scanning for vulnerabilities, to reverse-engineering malware and developing new security content to identify the latest threats, the SOC is a critical piece of the security puzzle. Learn how Alert Logic’s SOC operates to protect IT infrastructure from on-premises data centers to the cloud.
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     Alert Logic
By: Akamai Technologies     Published Date: Aug 17, 2017
To keep your organization and your data safe, it is crucial to consider forward-thinking approaches to cybersecurity. In this e-book, we discuss how you can augment your existing infrastructure within the data center with security measures in the cloud for a more robust web security posture. We also share Akamai’s approach to cloud security as well as those of other vendors. We then take a closer look at some commonly used, but sometimes misleading, metrics — so you can make more educated decisions about the best solutions for your needs.
Tags : cloud security, buyer's guide, data safety, cybersecurity
     Akamai Technologies
By: Workday     Published Date: Sep 30, 2019
Transform HR from a cost center into a profit center.   By strengthening the partnership between the CFO and HR leaders, you can:   Reduce costs Meet business goals Drive revenue   Read this eBook from CFO.com to learn five steps your organization can take to help your finance and HR teams work better together.
Tags : workday inc (wday), career development, employee engagement, human capital management, human resource management
     Workday
By: EMC Converged Platforms     Published Date: Jan 12, 2016
The importance of IT has never been greater. Companies are transforming their business models with digital technologies, leveraging emerging mobile and social platforms, and increasingly operating online. All of these developments are powered by IT innovation, while IT departments face challenges meeting the increasing demands of the business. Complexity in the data center has soared, causing IT administrative costs to skyrocket.
Tags : vce, vblock, converged infrastructure, virtualization, cloud computing
     EMC Converged Platforms
By: EMC Converged Platforms     Published Date: Jan 12, 2016
Learn how to build your next-generation data center in a flash by breaking down silos and simplifying IT. VCE™ CI Starter Kits make it even faster and easier for new customers to take advantage of market-leading Converged Infrastructure at a special promotional price. These all-flash Vblock® Systems based on XtremIO storage will give you the foundation to make your IT environment more agile, reliable, and cost-effective:
Tags : vce, converged infrastructure starter kit, vblock systems, xtremeio
     EMC Converged Platforms
By: EMC Converged Platforms     Published Date: Feb 01, 2016
Wake Forest Baptist Medical Center, a nationally recognized fully integrated academic medical center and health system, is dedicated to improving patient care and advancing medical research. However, its aging legacy IT infrastructure had to be modernized in order to meet the requirements of the business. Wake Forest Health turned to market-leading EMC Converged Infrastructure from VCE to simplify IT operations and drive business efficiency. In addition to multiple VCE Vblock® systems, the Vblock 540 with EMC XtremIO all-flash storage enabled significant improvements in application infrastructure performance and agility. After deploying the Vblock 540, Wake Forest experienced an overall 30 percent performance improvement to end users and decreased the time needed for storage provisioning from 24 hours to less than an hour. Read this white paper to find out more about how EMC Converged Infrastructure from VCE helped Wake Forest Baptist Medical Center modernize its business.
Tags : vce, vblock, converged infrastructure, legacy infrastructure, agile, availability, performance
     EMC Converged Platforms
By: EMC Converged Platforms     Published Date: May 24, 2016
Wake Forest Baptist Medical Center, a nationally recognized fully integrated academic medical center and health system, is dedicated to improving patient care and advancing medical research. However, its aging, legacy infrastructure had to be modernized in order to meet the demands of its ecosystem. Wake Forest chose market-leading EMC converged infrastructure from VCE in order to simplify IT operations and drive business efficiency. VCE Vblock® Systems built on EMC XtremIO all-flash storage enabled significant improvements in application infrastructure performance and agility, delivering an overall 30 percent performance improvement to end-users. Read this white paper to find out more about how EMC converged solutions from VCE helped Wake Forest Baptist Medical Center modernize its business.
Tags : vce, vblock, converged infrastructure, legacy infrastructure, agile, availability, performance
     EMC Converged Platforms
By: Dell EMC     Published Date: Jul 05, 2016
EMC Unity is modernizing the datacenter, delivering advances that simplify the task of keeping up with growing storage demands. These are just some of the top reasons to migrate today.
Tags : data management, business practices, data center. data application, enterprise applications, storage
     Dell EMC
By: Dell EMC     Published Date: Jul 05, 2016
This report documents hands-on testing of an EMC data protection solution for virtual environments using Avamar Virtual Edition with a Data Domain system
Tags : data management, business practices, data center. data application, enterprise applications, security, performance management
     Dell EMC
By: Dell EMC     Published Date: Jul 05, 2016
EMC Global Data Protection Index 2016 Key Findings and Results Report
Tags : data management, business practices, data center. data application, enterprise applications, business intelligence, security
     Dell EMC
By: Workday APAC     Published Date: Apr 11, 2019
Transform HR from a cost center into a profit center when you strengthen the partnership between the CFO and CHRO. When these two functions closely collaborate, you can greatly improve company strategy and culture. Read this eBook to learn how.
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     Workday APAC
By: Emerson Network Power     Published Date: Feb 07, 2011
In this whitepaper, we will explain trends that drive management challenges that data center operators are faced with. We will then show you the value proposition of Emerson's solutions, which can help you to: . Adapt data center infrastructure without increased cost; . Improving efficiency without added risk; . Maximize existing infrastructure investments; . Ensure availability of mission-critical services; and . Extend the life of existing infrastructure. Read on for more.
Tags : emerson, data center, automation, infrastructure, virtualization, cloud computing, cloud
     Emerson Network Power
By: Emerson Network Power     Published Date: Aug 19, 2010
While both IT and facilities organizations have invested heavily in technology resources (people, processes and tools) to manage the data center infrastructure, they have failed to achieve the promise and potential due to critical gaps between their data center facilities and IT infrastructure components. A new perspective on managing the critical infrastructure gaps is emerging. Read on for more.
Tags : emerson, data center, automation, infrastructure, virtualization, cloud computing, cloud
     Emerson Network Power
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