business operations

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By: Genesys     Published Date: Jun 19, 2019
Contact center technology plays a major role in the success of your customer experiences and business operations. Having the optimal solutions, infrastructure and provider in place are fundamental to meeting current and future goals and expectations. If you’re struggling with outdated contact center systems that limit channels and customer information, the best path forward is to migrate to a solution that lets you overcome those technology limitations. And the first step is to download this comprehensive checklist to evaluate key solutions and vendor considerations. You’ll learn how to: Identify business goals and outcomes that are most important for your organization Evaluate deployment options based on necessary flexibility and capabilities Understand your technology needs and priorities Assess vendor viability
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     Genesys
By: Cisco     Published Date: Jul 11, 2016
IoT impacts every business. Mobile and the Internet of Things will change the types of devices that connect into a company’s systems. These newly connected devices will produce new types of data. The Internet of Things will help a business gain efficiencies, harness intelligence from a wide range of equipment, improve operations and increase customer satisfaction. IoT will also have a profound impact on people’s lives. It will improve public safety, transportation and healthcare with better information and faster communications of this information. While there are many ways that the Internet of Things could impact society and business, there are at least three major benefits of IOT that will impact every business, which include: communication, control and cost savings. Read to learn more!
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     Cisco
By: Extreme Networks     Published Date: Sep 17, 2014
In this eBook, we will demonstrate specific use cases for how a business intelligence solution can be used effectively by IT operations.
Tags : extreme networks, purview, application analytics, wifi/wireless, network solutions, business intelligence solutions, business intelligence, it operations, it management, data mining, networking, network technology, network optimization, business analytics, application, application security
     Extreme Networks
By: Plantronics     Published Date: Sep 27, 2013
The cloud can provide cost savings, flexibility and more for your business. From smooth customer interactions and seamless mobile operations to increased operational efficiencies -see how beneficial (and simple) it is to give your employees that freedom to work wherever, whenever.
Tags : cloud, cloud computing, cloud services, technology, mobility, remote access
     Plantronics
By: Plantronics     Published Date: Sep 27, 2013
Apps have become critical to small businesses’ success. Small businesses are increasingly using apps in their daily operations. According to a recent survey, nearly three-fourths (72%) of small businesses are using apps on smartphones or tablets for their business and 38% report they could not survive—or it would be a major challenge to survive—without apps.
Tags : apps, mobile apps, mobile applications, mobile platforms, technology, communications, business applications
     Plantronics
By: HP     Published Date: Oct 22, 2008
The importance of data processing in today’s business environment is increasing and it is clear that business operations must be secured against every possible contingency to provide continuous uptime. Business continuity is not just concerned with IT infrastructure and data processing, it also includes manual and automatic IT systems with the human involvement. This white paper explains how HP StorageWorks XP for Business Continuity Manager (BCM) Software makes sure that all processes within the data-handling procedures are automated in such a way that in the event of a failure or unplanned disruption, business operations can continue with minimal interruption.
Tags : disaster proof, 4aa1-0140enw, bcm, business continuity manager, storageworks, xp10000 disk array, xp12000 disk array, wwenterprise, security
     HP
By: Supply Chain Connect     Published Date: Jan 24, 2008
Supply chain-centric organizations face unique challenges in today’s rapidly-changing marketplace. A variety of macro-industry factors, combined with the dynamic nature of their business, have made operations increasingly complex. As a result, there is an urgent need for tools that enable complete visibility into and enhanced management of inventory and related events and activities.
Tags : inventory, inventory control, scm, supply chain, supply chain connect, vendor managed inventory, collaboration, collaborating, erp
     Supply Chain Connect
By: Tidal Software     Published Date: Sep 03, 2008
Businesses can gain greater value from their BI investment by improving the way in which data flows to the BI system are managed. Many problems result when the ETL process is handled by a patchwork of scripting, custom coding, and various built-in schedulers that are part of existing ETL solutions, because these systems do not provide end-to-end execution, monitoring, and control of the ETL process.
Tags : business intelligence, data warehousing, data management, data integration, etl, extract–transform-load, bi operations, bi management, informatica, cognos, ibm datastage, sas, business objects, crystal enterprise, tidal, tidal software
     Tidal Software
By: Tidal Software     Published Date: Sep 03, 2008
With 50+ percent of all business processes leveraging batch operations, it is essential to keep your batch production running smoothly in order to keep your business running smoothly. Whether you are consolidating datacenter operations, moving apps to more cost-effective platforms, or transitioning from customized to packaged applications, learn how you can simplify and lower the cost of batch management with a single interface to all batch processes across platforms and applications and more.
Tags : datacenter consolidation, application consolidation, application standardization, tidal, tidal software
     Tidal Software
By: Oracle Corporation     Published Date: May 11, 2012
Download this whitepaper, Operational Analytics: Putting Analytics to Work in Operational Systems, for a better understanding of how to use analytics to improve your day-to-day business operations.
Tags : oracle, analytics, operational, operations, operational systems, decision making, process, competition, adoption, bottom line
     Oracle Corporation
By: Attachmate     Published Date: Feb 07, 2014
It’s time to rethink your move to mobility. Now your legacy mainframe applications—despite their infamous obstacles to integration—can play an active role in the mobility mix. And with Attachmate Verastream you don’t have to start from scratch, even when it comes to the most locked-down host applications. Watch this demo and learn three ways to exploit business mobility while your established mainframe systems continue to perform their everyday operations.
Tags : attachmate, verastream, mobility, legacy applications, host applications, business mobility, mobile enablement, legacy modernization
     Attachmate
By: Jive Software     Published Date: Feb 24, 2014
Providing healthcare is a global, multi-level proposition that transcends single providers. The stakeholders in Cerner’s world are not only clinicians, hospitals, and medical device partners but another whole world of consultants, researchers, and industry experts. Cerner leverages Jive Social Business Software to address a number of their key social business imperatives, including accelerating innovation and providing community-based support. They put Jive to work not only to make their own business operations more productive but to connect priorities and people outside of Cerner to solve broad healthcare issues for the greater good.
Tags : jive, cerner, healthcare technology, social business software, collaboration, social networking platform, software solutions, workforce management
     Jive Software
By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
Tags : bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools
     BMC Software
By: EPiServer Inc.     Published Date: Sep 16, 2013
E-commerce is everywhere. More people are shopping for a greater variety of products than ever before. And while some countries are ahead, in all developed economies it is a matter of when, not if, e-commerce will become a significant revenue stream for every retail business. In this guide, we'll look at seven lessons today's retailers should learn if they are to gain maximum benefits from their e-commerce operations. Together, these lessons can help take your e-commerce operation forward enabling you to capture more sales, more often.
Tags : e-commerce solutions, customer experience management, e-commerce strategy, e-commerce success, social e-commerce, mobile e-commerce
     EPiServer Inc.
By: Netsuite DWASF Leads Display Q1 2015     Published Date: Nov 19, 2015
Many firms—including those in the wholesale distribution sector—have achieved more efficient and business operations by using cloud-based ERP. Whatever the variations on the theme, wholesale distributors face challenges ranging from tight margins to supply chain and delivery-carrier dependencies. Succeeding in this demanding and fast-paced sector requires that companies operate with high efficiency and low error rates. Wholesale distributors that don’t closely track and optimize their core operations can put critical business relationships at risk, seriously undermining their profitability and growth potential.
Tags : cloud-based erp, erp, wholesale distribution, business operations
     Netsuite DWASF Leads Display Q1 2015
By: Corvisa LLC     Published Date: Feb 13, 2015
Growing numbers of businesses are moving their contact center operations to the cloud. What do they know that you don’t? This whitepaper provides a practical guide to assist in the decision-making process. It offers a comparison of traditional on-premise systems versus current cloud-based solutions, responds to common cloud concerns and discusses the steps needed to begin your due diligence process.
Tags : cloud monitoring, cloud metrics, business analytics, performance monitoring, data, cloud data, metrics
     Corvisa LLC
By: Staples     Published Date: Jun 01, 2017
Where IT departments were once considered a cost of doing business, today's data center is part of the strategic planning that drives the company forward and increases return for stakeholders. Creating a roadmap for your IT strategy and infrastructure requires careful planning, along with a thorough evaluation of your current state and a detailed view of what you wish to accomplish. Read this white paper to get the big picture of what is necessary to create the best cooperative experience for your data center, office operations, and end users.
Tags : staples business advantage, it strategy, it infrastructure
     Staples
By: Staples     Published Date: Jun 01, 2017
Device as a service (DaaS) is a complete, constant, and comprehensive service that covers the entire lifecycle of your business devices. While you're the one using it to get your work done, the device itself remains the property of your DaaS provider who maintains it, services, supports, and owns full responsibility for its lifetime performance. DaaS allows you to pay for only what you use. Read this white paper to learn how DaaS can benefit your operations, lower your costs, reduce your stress, and increase your productivity and profitability.
Tags : staples business advantage, budgeting, service
     Staples
By: VMware     Published Date: Nov 07, 2016
With the rise of companies such as Netflix and Uber, the marketplace is feeling the impact of “digital disruptors”—fast-moving, application-centric organizations that are taking advantage of digitalization to create thriving and market-changing business models. In an effort to stay competitive, more enterprises are adopting multi-cloud strategies as a means “to optimize workload performance and cost” across their IT environment, both on and off premises. The trend brief “Top Trends Driving the Need for Unified Cloud Management” discusses how a cloud management platform (CMP) enables IT organizations to accelerate IT services delivery and improve data center operations while maintaining control across multi-cloud environments. The brief highlights the VMware enterprise-ready cloud management platform based on VMware vRealize® Suite and powered by Intel® based server platforms.
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     VMware
By: Microsoft     Published Date: Jul 20, 2018
When you’re in the software business, your resources can be spread pretty thin. You like to stay focused on building great software, but there are always distractions— from supporting sales opportunities to assisting with customer deployments and troubleshooting existing installations. With so much time spent maintaining the status quo, few cycles remain for modernizing your technology, streamlining internal operations, delivering new customer value, and broadening your customer base. More likely than not, your offerings are based on an on-premises approach, forcing you and your customers to spend considerable time on essential requirements like infrastructure, scalability, availability, and security. Today, you still must deliver on those essentials, but the solutions you’re building—or, more accurately, the solutions you want to be building—need to do a lot more: support millions of users, span the globe, make sense of petabytes of data, and wow users in new ways. At the same time, y
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     Microsoft
By: Microsoft     Published Date: Jul 20, 2018
SaaS represents an opportunity for ISVs to fundamentally transform their business to deliver greater value to customers, sell software to a broader range of customers, and streamline their internal operations. The market for software is quickly changing to demand this mode of delivery, as software buyers start considering total ownership costs, ease of use, and flexibility in their purchase decisions. ISVs need to prepare for such a transition. This paper will discuss the benefits that stem from changes to an ISV’s business model (how it competes in the marketplace) and operating model (how the ISV executes on its business model) as well as suggestions on how to prepare for a SaaS transition, based on the experience of 20 ISVs who successfully transitioned from a traditional software licensing and delivery model to SaaS.
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     Microsoft
By: Oracle PaaS/IaaS/Hardware     Published Date: Jan 10, 2017
According to Mary Johnston Turner, Research Vice President at IDC; "Breaking down technology specific management as well as data silos also facilitates faster infrastructure and application rollouts, reduces human errors, and improves overall business agility.Cloud based management, monitoring and analytics help to improve collaboration between IT operations and developer teams by stabilizing service levels and monitoring usage to support accurate charge back." 
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     Oracle PaaS/IaaS/Hardware
By: Interactive Intelligence     Published Date: Apr 23, 2014
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
Tags : contact center, contact center strategy, customer experience, optimization, strategic planning, budgeting tools, workforce management solutions, call center, contact communications, big data, business analytics
     Interactive Intelligence
By: Red Hat     Published Date: Dec 15, 2017
The pace and scale of digital business innovation is increasing. Organizations are trying to optimize resources, speed development, and adapt faster to market changes. However, this places an extra burden on IT operations teams, who are now asked to move faster, yet manage increasingly complex IT environments. Automation can help. Read this e-book to learn more.
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     Red Hat
By: IBM     Published Date: May 12, 2008
Challenges like competitive pressures, compliance activities and higher operational costs make service management more critical than ever. To keep up, IT operations must constantly improve visibility, control and automation while bridging the gaps among business, development and daily operations.
Tags : itil, service management, governance, risk management, ibm, ibm g&rm, ibm grm
     IBM
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