agent productivity

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By: Genesys     Published Date: Jun 13, 2018
Artificial intelligence (AI) canít replicate the human touch, but it can ease your agentsí burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
Tags : artificial intelligence, customer service, agent productivity, recommendations
     Genesys
By: Zendesk     Published Date: Jun 29, 2018
Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Improve customer satisfaction, increase agent productivity, scale your support operation, and better manage your team. Watch the demo and take advantage of your support efforts to benefit your entire company.
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     Zendesk
By: Freshdesk     Published Date: Aug 15, 2016
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love. In this whitepaper, we detail how you can - Provide your agents with complete context by pulling data from your third party systems into your helpdesk - Reduce ticket volume and help customers help themselves by setting up a knowledge base - Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!
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     Freshdesk
By: LogMeIn     Published Date: Mar 19, 2015
In todayís competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
Tags : remote support, customer care, customer experience, customer service, remote devices, cost, productivity
     LogMeIn
By: MobileIron     Published Date: Feb 17, 2015
Agent-based security solutions such as anti-virus software rely on controlling all processes on a system. This approach breaks in sandboxed environments as one process cannot control other aspects of the system. To secure mobile, IT has to replace traditional PC management tools with purpose-built enterprise mobility management (EMM) Platforms, designed to enable end-user productivity while securing apps, content and devices.
Tags : mobile, open file architecture, mobileiron, security, sandboxed
     MobileIron
By: Oracle     Published Date: Aug 08, 2013
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
Tags : best practices, customer service, oracle, crm, rightnow
     Oracle
By: Oracle     Published Date: Aug 15, 2013
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
Tags : best practices, customer service, oracle, crm, rightnow
     Oracle
By: MobileIron     Published Date: Sep 22, 2014
Agent-based security solutions such as anti-virus software rely on controlling all processes on a system. This approach breaks in sandboxed environments as one process cannot control other aspects of the system. To secure mobile, IT has to replace traditional PC management tools with purpose-built enterprise mobility management (EMM) Platforms, designed to enable end-user productivity while securing apps, content and devices.
Tags : mobile security, mobile first era, mobile operating systems, agent-based security, emm platforms, user productivity
     MobileIron
By: Genesys     Published Date: Feb 21, 2018
Artificial intelligence (AI) canít replicate the human touch, but it can ease your agentsí burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
Tags : forrester, artificial intelligence, consulting, customer experience
     Genesys
By: Genesys     Published Date: Jul 13, 2018
Artificial intelligence (AI) canít replicate the human touch, but it can ease your agentsí burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
Tags : 
     Genesys
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