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Leveraging Intelligent Process Automation: 1300% ROI Delivers $7M in New Revenue Streams

Automation Anywhere APAC

Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America.With bots from Automation Anywhere, Bancolombia sifts through structured, semi-structured, and unstructured customer data to transform their BPM. Bots automate hundreds of processes and greatly increasing back office efficiency, saving Bancolombia a significant amount of time servicing customers. This has led to an increase in CSAT numbers and has created additional revenue streams.

Tags : rpa, roi, digital workforce, customer story


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Published:  Aug 15, 2019
Length:  2
Type:  Case Study