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Next Generation Call Center

Evariant

In healthcare, a traditional call center experience can feel much like calling a cable company — detached, dull, frustrating. Personalized engagement is critical to the future of healthcare, but call center agents are often not given the tools to meet consumer expectations. Agents may be limited to a basic set of functions with minimal insights on patient journeys.

Download this infographic which highlights the enormous opportunity healthcare providers have to modernize their approach to the call centers.

 

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Published:  Jun 18, 2019
Length:  1
Type:  White Paper