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Forrester Report: Artificial Intelligence with the Human Touch

Genesys

Artificial intelligence (AI) canít replicate the human touch, but it can ease your agentsí burden by handling many simple, repetitive requests.  A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect.

 

See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense.

 

Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.

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Published:  Jul 13, 2018
Length:  16
Type:  White Paper