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eBook: Omnichannel Is No Longer Optional

Genesys

Connecting the Contact Center Customer Experience

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual revenue growth and 55% greater decrease in customer complaints. Whether through phone, email, social media, or other web interactions, it is vital for successful companies to provide consistent and effective cross-channel customer service.

Get this eBook to learn how small and midsize businesses can:

  • Manage customer expectations in an always-on digital world
  • Empower employees to deliver consistent cross-channel customer service
  • Deliver happy customer experiences with an all-in-one cloud contact center solution

Tags : genesys, omnicannel, contact center, customer experience, customer experience management, cross-channel customer service


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Published:  Jun 07, 2017
Length:  8
Type:  White Paper