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The 21st Century Guide to Scheduling Field Service Agents

By: Oracle
Oracle

Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting.

In this document you’ll discover
1) 6 ways you’re letting your customers down
2) The 4 things you absolutely have to measure
3) The secret to optimisation
4) The proof: How OSN turned around its field service performance

Tags : customer service, field service performance, optimisation, digital transformation, customer experience management


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Published:  May 30, 2017
Length:  6
Type:  White Paper