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The Future of Energy and Utilities - An IBM POV

By: IBM
IBM

Energy companies are being challenged on multiple fronts. Core expectations require the delivery of safe, reliable, affordable and sustainable energy. Business models are being challenged by alternatives such as renewables and consumers demanding more sophisticated interactions through social and mobile.

Energy companies need to:

  • Disruptively innovate business processes through analytics driven operational excellence to increase agility and responsiveness, reduce operational costs and improve asset reliability
  • Assume the role of energy integrator to optimally balance supply and demand points
  • Deliver a 360-degree customer-of-one experience to increase customer satisfaction and loyalty, reduce costs, and improve management of energy demand

Tags : ibm, energy & utilities, utility trends, pov, ibm pov, customer experience, sustainable energy, affordable energy


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Published:  Feb 28, 2017
Length:  12
Type:  White Paper