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Case Study: Deploying Zendesk for Trustpilot Customer Support


Trustpilot, a platform for user-generated reviews of online businesses, was experiencing rapid growth and having trouble consistently addressing and resolving review-related inquiries and cases. Having previously used email and Google docs, Trustpilot needed to establish an international support desk that could accommodate their growth and help them maintain the quality and reliability of their user-generated online business reviews. Based on its capabilities, ease of integration, usability and ability to deploy rapidly, Trustpilot turned to Zendesk.

Download the full analysis to discover how Zendesk’s deployment helped Trustpilot increase productivity, reduced ticks, improve customer satisfaction – and achieve a 1272% return on investment.

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Published:  Aug 26, 2016
Length:  6
Type:  White Paper